Refund policy

LUMR LIGHTING

LIMITED LIFETIME WARRANTY & RETURN POLICY

Effective Date: September 21, 2026

By purchasing a LUMR LIGHTING product, the customer acknowledges and agrees to the terms and conditions of this Limited Lifetime Warranty and Return Policy.

1. LIMITED LIFETIME WARRANTY — LIGHTING PRODUCT ONLY

LUMR LIGHTING provides a Limited Lifetime Warranty covering the LUMR LIGHTING wheel-light product itself against defects in materials and workmanship, subject to all conditions and exclusions contained in this policy.

This warranty is strictly limited to the LUMR LIGHTING lighting product itself.

LUMR LIGHTING does not warrant or assume responsibility for the customer’s vehicle, wheels, tires, brakes, rotors, calipers, dust shields, suspension, paint, body, wiring, electrical system, electronics, or any other vehicle component or property.

2. WHAT LUMR WILL COVER

If a LUMR LIGHTING wheel-light product is determined by LUMR LIGHTING to have a covered manufacturing or workmanship defect, LUMR LIGHTING’s obligation is limited to the defective LUMR LIGHTING product or component.

At LUMR LIGHTING’s discretion, the covered product may be:

  • Repaired;
  • Replaced; or
  • Replaced with an equivalent product or component.

No cash payment, refund, vehicle repair, or reimbursement for property damage is provided under this warranty unless required by applicable law.

3. INSTALLATION IS A CONDITION OF WARRANTY COVERAGE

Proper installation is a mandatory condition of this warranty.

Warranty coverage applies only when the wheel lights have been installed using the installation method and mounting method recommended by LUMR LIGHTING.

The customer is responsible for ensuring that the wheel lights are installed correctly, securely, and with adequate clearance from all moving, rotating, heated, or otherwise hazardous vehicle components.

If the customer chooses to install the product using a different mounting method, modifies the recommended installation method, or fails to follow LUMR LIGHTING’s installation instructions, the Limited Lifetime Warranty does not apply to damage or failure resulting from that installation.

4. WHAT THE WARRANTY ACTUALLY COVERS

The warranty is limited to failures of the LUMR LIGHTING wheel-light product itself when:

  1. The product was installed according to LUMR LIGHTING’s recommended installation method;
  2. The product was used for its intended purpose; and
  3. The failure is determined by LUMR LIGHTING to result from a manufacturing or workmanship defect.

Examples of potentially covered failures include a properly installed wheel-light product that:

  • Stops functioning because of a manufacturing defect;
  • Fails because of defective internal components; or
  • Breaks or separates because of a manufacturing or workmanship defect.

5. DAMAGE TO THE VEHICLE OR OTHER PROPERTY IS NOT COVERED

LUMR LIGHTING does not provide warranty coverage for damage to the customer’s vehicle or any other property.

This includes, but is not limited to:

  • Wheels
  • Tires
  • Brake rotors
  • Brake calipers
  • Dust shields
  • Suspension components
  • Body panels
  • Paint
  • Vehicle wiring
  • Electrical systems
  • Vehicle computers or electronics
  • Other vehicle components
  • Personal property

The warranty applies to the LUMR LIGHTING product itself and not to property surrounding or connected to the product.

6. INSTALLATION AND REMOVAL

LUMR LIGHTING sells lighting products and does not provide a warranty for installation work performed by the customer or by a third party.

LUMR LIGHTING does not cover:

  • Installation labor
  • Removal labor
  • Reinstallation labor
  • Shop fees
  • Diagnostic fees
  • Towing
  • Transportation
  • Rental vehicles
  • Lost wages
  • Lost time
  • Other expenses associated with installation, removal, inspection, repair, or replacement.

7. INSTALLATION-RELATED DAMAGE

Any damage or failure caused by improper, incorrect, unsafe, or unauthorized installation is excluded from warranty coverage.

This includes damage resulting from:

  • Incorrect mounting
  • Incorrect drilling
  • Incorrect wiring
  • Incorrect electrical connections
  • Improper wire routing
  • Insufficient clearance
  • Loose mounting
  • Failure to properly secure the product
  • Contact with the wheel
  • Contact with the tire
  • Contact with the rotor
  • Contact with the caliper
  • Contact with suspension components
  • Contact with other moving components
  • Contact with excessively hot components
  • Failure to follow LUMR LIGHTING’s recommended installation method.

8. OTHER EXCLUSIONS

This warranty does not cover failure or damage resulting from:

  • Accidents
  • Collisions
  • Road debris
  • Physical impact
  • Abuse
  • Misuse
  • Neglect
  • Unauthorized modification
  • Cutting or altering the product
  • Tampering
  • Incorrect voltage
  • Incorrect electrical connections
  • Electrical problems originating from the vehicle
  • Normal wear and tear
  • Cosmetic damage
  • Improper storage
  • Use outside the intended application
  • Installation methods not recommended by LUMR LIGHTING
  • Any cause unrelated to a manufacturing or workmanship defect in the LUMR LIGHTING product itself.

9. THE PRODUCT MUST BE INSPECTED BEFORE WARRANTY APPROVAL

LUMR LIGHTING reserves the right to require photographs, videos, proof of purchase, installation photographs, and/or return of the product for inspection before approving a warranty claim.

Submitting a warranty claim does not mean that the claim has been approved.

LUMR LIGHTING will determine whether the reported failure falls within the scope of this Limited Lifetime Warranty.

10. WARRANTY CLAIM REQUIREMENTS

Customers requesting warranty service must provide:

  • Proof of purchase;
  • Order information;
  • A description of the problem;
  • Photographs and/or video of the product;
  • Photographs of the installation when requested; and
  • Any other information reasonably necessary to evaluate the claim.

Failure to provide requested information may delay the evaluation of the claim.

11. ORIGINAL PURCHASER

This Limited Lifetime Warranty applies only to the original purchaser and is non-transferable unless LUMR LIGHTING agrees otherwise in writing.

The warranty begins on the original date of purchase.

For purposes of this policy, “lifetime” means the lifetime of the original purchaser’s ownership of the LUMR LIGHTING product. It does not mean the lifetime of the vehicle or an unlimited guarantee that the product will operate indefinitely.

12. RETURN POLICY

Customers may request a return within 14 days of delivery.

To qualify for a standard return:

  • The product must be unused;
  • The product must not have been installed;
  • The product must not have been modified, cut, altered, or damaged;
  • The product must be returned with all included components and accessories; and
  • The product must be returned in substantially the same condition in which it was received.

Returns requested after 14 days from delivery are not eligible for a standard return, except where otherwise required by applicable law.

13. INSTALLED PRODUCTS ARE NOT ELIGIBLE FOR STANDARD RETURNS

Once a wheel-light product has been installed, it is considered used and is not eligible for a standard return due to customer preference, incorrect size selection, change of mind, or failure to confirm compatibility before purchase.

Customers are responsible for confirming the correct size, configuration, and compatibility before installation.

A product that has been installed and is alleged to be defective may be submitted for evaluation under this Limited Lifetime Warranty.

14. RETURN SHIPPING

Unless otherwise required by applicable law, customers are responsible for return shipping costs associated with voluntary returns.

LUMR LIGHTING is not responsible for products lost or damaged while being returned until the product has been received by LUMR LIGHTING.

15. EXCLUSIVE WARRANTY REMEDY

To the maximum extent permitted by applicable law, the remedies provided in this Limited Lifetime Warranty are the customer’s exclusive remedies for a covered product defect.

LUMR LIGHTING’s obligation is limited to the repair or replacement of the defective LUMR LIGHTING product or component.

LUMR LIGHTING does not agree to provide repairs, replacement, reimbursement, or compensation for the customer’s vehicle or other property under this warranty.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, LUMR LIGHTING shall not be responsible for incidental, indirect, special, consequential, or other damages arising from the purchase, installation, use, inability to use, removal, or failure of the LUMR LIGHTING product.

This includes, to the maximum extent permitted by applicable law, costs or losses relating to vehicle damage, labor, installation, removal, downtime, transportation, towing, rental vehicles, lost income, or other consequential expenses.

Nothing in this policy is intended to waive or limit a right or remedy that applicable law does not permit LUMR LIGHTING to waive or limit.

17. CUSTOMER RESPONSIBILITY

The customer is responsible for:

  • Selecting the correct product and size;
  • Confirming vehicle compatibility;
  • Following all LUMR LIGHTING installation instructions;
  • Ensuring adequate clearance;
  • Properly securing the product;
  • Properly routing and securing wiring;
  • Inspecting the installation before operating the vehicle; and
  • Immediately discontinuing use if the product becomes loose, damaged, or unsafe.

18. NO MODIFICATION OF THIS POLICY

No employee, representative, installer, social-media message, text message, verbal statement, or other communication may expand the coverage of this warranty beyond the written terms of this policy unless expressly authorized by LUMR LIGHTING in writing.

19. LEGAL RIGHTS

This Limited Lifetime Warranty provides specific rights to the customer. Customers may also have other rights under applicable federal or state law.

Nothing in this policy is intended to eliminate, restrict, or waive rights that cannot legally be eliminated, restricted, or waived.