Shipping policy

Shipping Policy

At LUMR LIGHTING, we work to get your order processed and shipped as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after the order is placed.

Once your order has shipped, you will receive tracking information when available.

Shipping Times

Shipping times vary depending on the product, shipping method, and destination.

Estimated delivery times are provided at checkout and are estimates, not guaranteed delivery dates. LUMR LIGHTING is not responsible for delays caused by the shipping carrier, weather, holidays, customs, or other circumstances outside of our control.

Tracking

Once your order has shipped, tracking information will be provided when available. Please allow some time for tracking information to update after the package has been shipped.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

LUMR LIGHTING is not responsible for orders shipped to an incorrect address provided by the customer. If your order has not yet shipped, contact us as soon as possible so we can try to correct the address.

Lost, Stolen, or Delivered Packages

LUMR LIGHTING is not responsible for packages that are marked as delivered by the shipping carrier but are missing or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly.

Shipping Questions

For questions regarding your order or shipping, reach out to us on TikTok or Instagram:

@shoplumr